Terms and Conditions – Netcom Solutions

These Terms govern your use of the Netcom Solutions website and services. By signing up for or using our services, you agree to these Terms.

1. Services Provided
Netcom Solutions provides the following services:

• Broadband Internet services

• Satellite TV services

• Mobile connection solutions

• Service packages combining any of the above

Service availability may vary depending on your location.

2. Service Installation

• Installation dates depend on technician availability.

• Customers must ensure a safe and accessible space for installation.

• Any additional equipment, upgrades, or special installation requirements may involve extra charges.

3. Pricing and Billing

• Pricing is displayed on our website or provided during the service agreement.

• Monthly charges must be paid according to the billing cycle.

• Missed or late payments may result in service suspension or interruption.

• Pricing and service costs may change with prior notice to the customer.

4. Equipment Ownership

• Routers, TV boxes, modems, or other devices may remain the property of Netcom Solutions unless otherwise stated.

• Damaged, lost, or unreturned equipment may result in replacement or recovery charges.

5. Acceptable Use
Users must not:

• Engage in illegal online activities

• Distribute viruses, malware, or malicious software

• Attempt to bypass, disrupt, or tamper with network security

• Resell or redistribute services without written permission from Netcom Solutions

Violation of these rules may lead to suspension or termination of services.

6. Cancellations & Refunds

• Customers may cancel their services by providing written notice.

• Installation fees, activation fees, or previously used service charges may not be refundable.

• If applicable, refunds will be issued to the original payment method.

7. Service Interruptions
Services may occasionally be affected by outages, weather conditions, network maintenance, upgrades, or third-party provider issues. Netcom Solutions is not liable for interruptions beyond reasonable control but will work to restore services as quickly as possible.

8. Limitation of Liability
Netcom Solutions is not responsible for:

• Data loss

• Business interruption

• Financial or indirect losses caused by service interruptions

Our liability, if any, is limited to the amount paid for the service during the billing period in which the issue occurred.

9. Changes to Terms
Netcom Solutions may update or modify these Terms at any time. Any changes will be posted on our website and will become effective immediately upon posting.

10. Contact Information
For questions or concerns regarding these Terms, please contact:

📧 support@netcomsolutions.us
📞 +1 (888) 871-4722
📍 16009 NE 72nd Cir, Vancouver, Washington 98682-1933